Refund policy

Refund & Return Policy

Last updated: October 6, 2026

At KPearl Beauty, we stand behind the quality and craftsmanship of our skincare formulations. Because our products are personal care and cosmetic items applied directly to the skin, we enforce strict health and safety standards to protect all customers.

Please read our return and refund guidelines carefully before making a purchase.

1. Eligibility for Returns
To be eligible for a return, your item must meet all of the following criteria:
- The return request must be submitted within 30 days of the delivery date recorded by the tracking carrier (USPS).
- The item must be **unused, unopened, and in the exact original condition** that you received it.
- The original tamper-evident safety seal, packaging, and exterior container must be completely intact and undamaged.
- Proof of purchase (your order confirmation number and email address) must be provided.

Hygiene & Safety Exemption: Under applicable consumer protection and public health standards, any item that has been opened, unsealed, sampled, or handled will not be eligible for return or refund under any circumstances.

 

2. Damaged, Defective, or Incorrect Items
We take rigorous care in packing and inspecting every order. If your product arrives broken, leaking, defective, or if you received the incorrect item:
1. Contact us within 48 hours of carrier delivery at info.berublk@gmail.com.
2. Include your Order Number, a brief description of the issue, and clear photographic or video evidence showing:
   - The damaged shipping parcel/label.
   - The damaged or defective jar and product seal.
3. Once verified, our support team will promptly issue a complimentary replacement shipped via USPS Priority at zero cost to you, or process a full refund to your original payment method.

 

3. How to Request a Return
If your product is completely unopened and meets all criteria listed in Section 1:
1. Email our customer support team at info.berublk@gmail.com with the subject line Return Request - Order [Your Order Number].
2. Await return authorization instructions. Returns sent to our address without prior written approval will not be accepted or refunded.
3. Customers are responsible for paying the direct shipping costs for returning their item. Return shipping costs are non-refundable. We strongly recommend using a trackable shipping service (USPS), as we cannot issue a refund without verified physical delivery to our designated return facility.

4. Inspection & Refunds
Once your returned item is received and inspected at our facility, we will notify you by email of the approval or rejection of your refund.
If approved, your refund will be processed immediately. A credit will automatically be applied to your original payment method (Credit Card, PayPal, Apple Pay, etc.) within 7 to 14 business days, depending on your financial institution.

5. Order Cancellations & Address Adjustments
Because our automated fulfillment system routes orders quickly to our US dispatch facility to guarantee fast delivery (3–7 business days), orders can only be modified or cancelled within 2 hours of placement. After this window, the parcel is queued for dispatch and cannot be recalled.

6. Contact Us
For any questions regarding returns, damaged shipments, or refunds, please reach out to our dedicated support team:
Brand: KPearl Beauty
Email: info.berublk@gmail.com
Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)