Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: October 6, 2026

Thank you for choosing KPearl Beauty. We are dedicated to providing reliable, fast, and transparent shipping across the United States. Please review our shipping policy below to understand how your order is processed, fulfilled, and delivered.

  1. Where We Ship

We currently specialize in domestic delivery within the United States, including Alaska, Hawaii, U.S. Territories, and APO/FPO addresses serviced by the United States Postal Service.

Note: For orders shipping outside the contiguous 48 states, transit times may vary slightly based on carrier schedules.

  1. Order Processing and Handling Time

  • Processing Time: All orders are verified, packaged, and routed for dispatch within 1 to 2 business days (Monday through Friday, excluding federal holidays).

  • Orders placed over the weekend or on public holidays will begin processing on the following business day.

  • Once your package is scanned and collected by our logistics carrier, you will receive an automated shipping confirmation email containing your direct tracking link.

  1. Shipping Rates and Delivery Estimates

We ship domestically within the United States utilizing USPS (United States Postal Service) standard and priority tracked services:

  • Standard Tracked US Shipping: Estimated delivery in 3 to 7 business days. Cost: Free (Promotional Offer).

  • Priority Express Handling (if selected): Estimated delivery in 2 to 4 business days. Cost: Calculated at checkout.

During promotional campaigns (such as our Flash BOGO Sale), Free Tracked US Shipping is automatically applied to all eligible multi-jar bundle orders at checkout.

  1. Shipment Tracking

Every parcel dispatched from our fulfillment facility is assigned an official tracking code.

  • Your confirmation email will include a link to view live parcel updates directly via the USPS portal.

  • Please allow 24 to 48 hours after carrier pickup for initial tracking scans to appear in the postal database.

  1. Address Verification and Incomplete Details

To avoid shipping delays or returned packages:

  • Please ensure that your delivery address, including apartment, suite, or unit number, is fully entered and accurate prior to completing your purchase.

  • If you discover an error in your address, email us immediately at info.berublk@gmail.com within 2 hours of placing your order. Once an order is processed by our warehouse distribution system, we cannot modify or intercept the destination address.

  • KPearl Beauty is not responsible for shipments delivered to incorrect or outdated addresses supplied by the purchaser.

  1. Lost, Stolen, or Delayed Packages

While we partner exclusively with trusted carriers, occasional weather events, seasonal volume spikes, or postal carrier delays can occur:

  • Delayed Packages: If your delivery exceeds 10 business days from dispatch without updated tracking scans, contact our support team so we can open an inquiry with the carrier.

  • Marked as Delivered: If the USPS tracking status indicates Delivered but you have not received your parcel, please check with household members, neighbors, or building front desks, verify your entryway or parcel locker, and contact your local USPS branch. If you still cannot locate your order after 48 hours, reach out to info.berublk@gmail.com and our team will assist you in lodging a missing mail search.

  1. Contact Customer Care

If you have any questions about tracking, fulfillment times, or delivery status, please contact us:

  • Brand: KPearl Beauty

  • Support Email: info.berublk@gmail.com

  • Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)